This unit specifies the skills and knowledge required to apply oral, non-verbal and written communication skills to maintain security.

It includes:

gathering information from a range of sources including standard operating procedures and signs written in English to understand and comply with workplace policies and legal rights and responsibilities

using observation, listening, oral and non-verbal communication skills to interact with others and request behaviour modification in a manner that accounts for cultural differences, avoids aggression or hostility, and encourages conflict resolution

using telephone and radio systems to report security risks

using notebooks and information technology to record and store incident details.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Locate, read and apply standard operating procedures, workplace policies and other written information required to complete work instructions to ensure compliance with legal rights and responsibilities.
Use listening and observation skills to receive and interpret spoken and non-verbal information.
Use oral and non-verbal communication to develop and maintain positive relationships, mutual trust and confidence.
Clarify understanding of received information with relevant persons using clear and concise language, questioning and summarising.
Observe the work area and identify person demonstrating disruptive or inappropriate behaviour.
Exchange information with person using non-verbal and oral communication that takes account of social and cultural differences, and uses basic strategies to overcome language barriers.
Explain required behaviour and request modification in a manner that avoids an aggressive or hostile response.
Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational.
Select radio channel appropriate for the location and type of communication.
Convey security risk information using appropriate language, protocols and codes and following standard operating procedures.
Receive and answer incoming communications promptly using clear and concise language and following standard operating procedures.
Write security incident details in notebook ensuring information is accurate, concise and easy to read.
Complete security incident form using clear and concise language and factual accuracy.
Use information technology to enter, save, retrieve and export security information in a manner that complies with organisational standards of style, format and accuracy.
Store information securely in accordance with standard operating procedures.

Assessment Cover Sheet

CPPSEC2101 - Apply effective communication skills to maintain security

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC2101 - Apply effective communication skills to maintain security

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: